Both the law and the standards of the therapy professions require that appropriate written or computerized medical records be kept. Records are carefully guarded within locked file cabinets and password-protected computer files. Dr. Roberson sometimes makes audio tapes or digital recordings of evaluations and sessions, and the patient is always notified when recordings are necessary. Such tapes, discs, or digital recordings are treated the same as written records and computer files. Any online storage is sent via encryption and stored with a secure password.
Adult patients or legal guardians of minors are entitled to review confidential records by scheduled appointment, unless a therapist determines that seeing the records would be emotionally damaging to the patient. In such a case, patients can have another therapist of their choice and expense review the records by appointment at RCS's office in Phoenix. Patients or their families may be charged for review time. Up to three copies of professional reports, letters, or summary information, prepared at the request of the patient, will be mailed to anyone of the patient's/parent's choosing free of charge. There may be a fee of up to $1 per page for additional copies of reports, letters, or summary information.