Roberson Clinical Services, LLC
(623) 486-0935

Roberson Clinical Services, LLC

Phone Icon (623) 486-0935


Privacy and Confidentiality

Professional ethics require psychologists to keep everything discussed in the strictest of confidence. Dr. Joseph Roberson has no intention of giving out any session or identifiable patient information. Patients may reveal anything about their sessions, but such openness is not advised. Records are securely stored. Administrative and clerical personnel are carefully trained to maintain confidentiality because they must work with some aspects of the files. Such clerical work includes making data entries of addresses, diagnoses, and session dates, and to create file labels, obtain signatures, set appointments, type letters, mail communications, seek insurance benefits, copy records, bill insurance companies or other agencies, and to consult with collection agencies, and\/or other similar services. For instance, insurance companies are routinely contacted by office personnel to obtain approval to provide services. Also, treatment plans, records, and claims may need to be submitted to an insurance company. Such communication is completed using U.S. Mail or is electronically sent using encryption.

There are some limits to confidentiality. For instance, if a patient, or the parents of a child patient, sign for permission to use their insurance to help pay for services, then the mental health diagnosis must also be released to insurance carriers. Similarly, patients, or parents of child patients, usually sign to release file information to the insurance companies when they buy insurance. Also, if payments are not paid as agreed, account holder names, addresses, phone numbers, and account information may be turned over to a collection agency or to court officials. Thus, the office manager, an appointed staff member, or an outside administrative agency are allowed limited access to partial records to assist the therapist with clerical tasks. Another limitation to confidentiality comes up when therapists are legally required to act on behalf of any person in danger of physical or emotional harm, even if that danger is learned in confidential sessions. For example, child abuse must be reported without delay. Finally, if a therapist is required to testify in court or if records are subpoenaed, confidentiality may become quite limited.

Confidential Medical Record