Privacy and Confidentiality
Professional ethics require psychologists to keep everything discussed in the strictest of confidence. Dr. Joseph Roberson has no intention of giving out any session or identifiable patient information. Patients may reveal anything about their sessions, but such openness is not advised. Records are securely stored. Administrative and clerical personnel are carefully trained to maintain confidentiality because they must work with some aspects of the files. Such clerical work includes making data entries of addresses, diagnoses, and session dates, and to create file labels, obtain signatures, set appointments, type letters, mail communications, seek insurance benefits, copy records, bill insurance companies or other agencies, and to consult with collection agencies, and\/or other similar services. For instance, insurance companies are routinely contacted by office personnel to obtain approval to provide services. Also, treatment plans, records, and claims may need to be submitted to an insurance company. Such communication is completed using U.S. Mail or is electronically sent using encryption.